Effective date: October 30, 2026
This Privacy Policy explains how Zappo Future Technologies Private Limited, which runs Zappo EV Charging ("Zappo", "we", "us"), collects, uses, shares, and protects information across zappoevcharging.com, the Zappo EV Charging driver app, and the Zappo Hub station owner app (together, the "Services").
Account information. Name, phone number, and email address when you register. Drivers may also provide address details (address line, city, state, pincode) for billing purposes.
Verification data. Your phone number is used to send a one-time password (OTP) via our SMS provider (MSG91) to verify your identity at sign-in.
Sign-in records. Each time a sign-in code is requested or entered for your number, we record the date and time, whether it succeeded, and the internet (IP) address of the request. We use this to count SMS use, to spot misuse such as repeated guessing, and to help you when you cannot sign in.
Location data. The driver app uses your device's location, with your permission, to show nearby charging stations on the map. You can disable location access in your device settings at any time.
Vehicle data. If you use Plug & Charge, we store your vehicle's charging identifier (idTag/eMAID) to authorize charging sessions automatically.
Payment data. Payments and wallet top-ups are processed by Razorpay, our payment gateway partner. Zappo does not store your card, UPI, or net-banking credentials — Razorpay handles that data under its own security standards and privacy policy. We retain only the resulting transaction records (amount, date, status) and your wallet balance.
Charging session data. Energy consumed (kWh), cost, connector/station used, start and end times, and charging status for every session, so billing is accurate and you can review your history.
Station owner data. For station owner accounts: station and charger details, pricing you set, and revenue/settlement records tied to your stations.
Device and usage data. Basic device/OS information needed for the apps to function correctly, and — on our website only — anonymized browsing analytics via Google Analytics (see Cookies, below).
We do not sell your personal information. We do not use your data to serve third-party advertising.
We share information only as needed to run the Services:
We use industry-standard measures (encrypted connections, access controls, secure token-based authentication) to protect your information. No system is completely secure, and we cannot guarantee absolute security — if we become aware of a breach affecting your data, we will notify you as required by law.
We retain account and transaction data for as long as your account is active, and afterward only as long as needed for legal, tax, or dispute-resolution purposes.
Detailed sign-in records (including IP addresses) are kept for 90 days and then deleted. We keep only a daily count per registered phone number (codes sent, successful and failed sign-ins) for as long as your account exists, for usage statistics. If a code is requested for a number that is not a registered account, we count the attempt but do not keep the number after 90 days.
You can review and update your profile information from within the app. To request access to, correction of, or deletion of your data, contact us at support@zappoevcharging.com or call +91 93440 34414. We will respond within a reasonable time and delete data we're not legally required to keep.
You can delete your Zappo EV Charging account yourself in the app (Profile → Delete account). See Delete your account for the steps, the other ways to ask, and what is deleted and kept.
Our website uses Google Analytics to understand traffic (pages visited, general location, device type), using cookies. This data is anonymized and used only to improve the site — not to identify you personally. You can disable cookies in your browser settings.
Our Services are intended for users who are at least 18 years old (the legal age to hold an EV driving license and make payments in India). We do not knowingly collect data from children.
We may update this policy as our Services evolve. We'll update the effective date above and, for material changes, notify you in the app or by email.
Questions about this policy or your data? Reach out to our Grievance Officer, Vignesh, at support@zappoevcharging.com or +91 93440 34414.