Terms & Conditions

Effective date: October 17, 2026

These Terms & Conditions ("Terms") govern your use of zappoevcharging.com, the Zappo EV Charging driver app, and the Zappo Hub station owner app (together, the "Services"), operated by Zappo Future Technologies Private Limited, a company incorporated under the Companies Act, 2013 (CIN U27200TN2026PTC196439) ("Zappo", "we", "us"). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement in India to use the Services.

2. Accounts

You agree to give accurate information when you register and to keep it up to date. You're responsible for keeping your login credentials and OTP confidential, and for all activity under your account. Tell us immediately at support@zappoevcharging.com if you suspect unauthorized use.

3. Driver Wallet & Payments

• Charging is prepaid via your in-app wallet. Payments and top-ups are made only in the app and are processed by Razorpay. This website does not accept payments.
• You are billed based on the actual energy meter reading for each session, not an estimate.
• Station owners set the price per kWh for their own station, and the app shows it before you start — prices may differ between stations.
• A station may require a minimum wallet balance before a session can start.
• Wallet balances can be used only for charging on the Zappo network, do not earn interest, and are non-transferable between accounts.
• Refunds, cancellations, failed top-ups and unused balances are covered by our Refund & Cancellation Policy.

4. Station Owners

• Station owners are responsible for the electricity board (EB) connection at their site.
• Zappo provides installation support (including canopy, parking, and paver-block work where required), remote monitoring, meter-based billing, and after-sales/AMC support as agreed at onboarding.
• Station owners set their own price per kWh, within any limits communicated at onboarding.
• Earnings are settled to station owners per the payout schedule agreed at onboarding.

5. Plug & Charge

Plug & Charge (ISO 15118 auto-authentication) is supported where your vehicle and our network allow it. Availability and reliability may vary by vehicle model as we continue rolling this out — the app will always let you start a session manually as a fallback.

6. Acceptable Use

You agree not to:

• interfere with, tamper with, or damage charging equipment;
• attempt to access another user's account or our systems without authorization, or bypass any security measure;
• copy, scrape, reverse-engineer, or automate access to the apps or website;
• give false information, or use the Services to commit fraud, including false refund claims;
• use the Services for any unlawful purpose; or
• resell access to the Services without our written consent.

7. Intellectual Property

The apps, website, software, designs, and the Zappo name and logo belong to Zappo or its licensors. We give you a limited, personal, non-transferable right to use the Services as these Terms allow. Nothing in these Terms transfers ownership of any of it to you.

8. Service Availability

We work to keep chargers online and the app available, including through proactive maintenance and downtime monitoring, but we don't guarantee uninterrupted availability — hardware faults, power outages, and network issues can occur. If a fault on our side affects a session you paid for, our Refund & Cancellation Policy explains how we put it right.

9. Safety

Never bypass or ignore safety warnings shown in the app or on the charger. If a charger displays a fault or safety alert, stop use and contact support immediately.

10. Your Vehicle

You are responsible for making sure your vehicle and cable are compatible with the charger and in safe working order. We are not responsible for faults that originate in your vehicle, or for error messages your vehicle shows that are not caused by our charger.

11. Limitation of Liability

To the extent permitted by law, Zappo's liability for any claim relating to the Services is limited to the amount you paid us in the 3 months before the claim arose. We are not liable for indirect or consequential losses, including loss of vehicle use or business income, except where caused by our gross negligence or willful misconduct. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019.

12. Indemnity

You agree to compensate Zappo for losses or claims that arise because you broke these Terms or misused the Services or charging equipment.

13. Termination

You may stop using the Services and close your account at any time by contacting us. If you have an unused wallet balance, you can ask for it to be refunded as described in our Refund & Cancellation Policy. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

14. Changes to These Terms

We may update these Terms as our Services evolve. We'll update the effective date above and, for material changes, notify you in the app or by email.

15. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts at Tiruchirappalli, Tamil Nadu.

16. Contact & Grievance Officer

Questions or a complaint about these Terms or the Services? Reach out to our Grievance Officer, Vignesh, at support@zappoevcharging.com or +91 93440 34414. We acknowledge complaints within 48 hours and aim to resolve them within 7 business days.

Zappo Future Technologies Private Limited
CIN: U27200TN2026PTC196439
Registered office: D.No. 29/2, VK Complex, Thuraiyur Road, Musiri, Tiruchirappalli, Tamil Nadu 621211, India