Refund & Cancellation Policy

Effective date: October 17, 2026

This policy explains how cancellations and refunds work for charging sessions and wallet payments in the Zappo EV Charging driver app, operated by Zappo Future Technologies Private Limited ("Zappo", "we", "us"). It forms part of our Terms & Conditions.

All payments are made inside the app. This website does not accept payments.

1. How Payment Works

• Charging is prepaid. You add money to your in-app wallet, and payments are processed by our payment partner, Razorpay.
• Each station shows its price per kWh in the app before you start. Station owners set their own prices, so prices can differ between stations.
• When a session ends, we deduct the cost from your wallet based on the charger's actual energy meter reading at the price shown. We never bill a flat or estimated amount.
• A station may require a minimum wallet balance before a session can start. The app shows this before you begin.

2. Cancellations

• Zappo does not currently offer advance bookings or reservations, so there is nothing to cancel ahead of time and no cancellation fee.
• You can stop a charging session at any time from the app or the charger. You pay only for the energy delivered up to that point.
• A successful wallet top-up cannot be cancelled, but any unused balance can be refunded as described in Section 5.

3. When You Are Eligible for a Refund

We will refund the affected amount if, after checking the session records, we find that:

• you were charged but the charger delivered no energy, for example because of a charger, network or app fault;
• a session ended early because of a fault on our side and you were charged for more energy than the meter recorded;
• the amount deducted does not match the meter reading or the price shown before the session started; or
• the same session or top-up was deducted more than once.

A refund does not apply to energy that was actually delivered at the price shown. If your vehicle stops charging on its own (for example on reaching its charge limit), you are billed only for the energy delivered.

4. Failed or Pending Top-ups

If money left your bank account or UPI app but your wallet balance did not increase:

• If we receive confirmation of the payment, we credit your wallet with the full amount.
• If the payment did not complete, your bank or Razorpay reverses it to the original payment method, usually within 5–7 business days.
• If neither happens within 7 business days, contact us with the transaction ID or UTR number and we will trace it for you.

5. Unused Wallet Balance

• Your wallet balance can be used only for charging on the Zappo network. It does not earn interest and cannot be transferred to another account.
• If you close your account, you can ask us to refund your remaining balance. We return it to the original payment method, or to a bank account in your name if that is not possible.

6. How to Request a Refund

Email support@zappoevcharging.com or call +91 93440 34414 within 7 days of the session or payment. Please include:

• the phone number registered with your Zappo account;
• the session details from your charging history, or the payment's transaction ID; and
• a short description of what went wrong.

We acknowledge every request within 48 hours and aim to resolve it within 7 business days.

7. Refund Timelines

• Charging session refunds are credited to your Zappo wallet as soon as they are approved.
• Refunds to your bank, card or UPI (wallet balance refunds, and session refunds where you ask for them) are processed within 5–7 business days of approval. Your bank may take a few extra days to show the amount.

8. Station Owners

Charger purchases, installation, and maintenance (AMC) for station owners are covered by the agreement signed at onboarding, not by this policy.

9. Contact & Grievance Officer

Questions or a complaint about a refund? Reach out to our Grievance Officer, Vignesh, at support@zappoevcharging.com or +91 93440 34414. We acknowledge complaints within 48 hours and aim to resolve them within 7 business days.

Zappo Future Technologies Private Limited
CIN: U27200TN2026PTC196439
Registered office: D.No. 29/2, VK Complex, Thuraiyur Road, Musiri, Tiruchirappalli, Tamil Nadu 621211, India