Delete your Zappo account

Effective date: November 8, 2026

This page explains how to delete an account in the Zappo EV Charging app, published by Zappo Future Technologies Private Limited ("Zappo"), and what happens to your data when you do.

1. Delete it in the app

1. Open Zappo EV Charging and sign in.
2. Go to Profile and tap Delete account at the bottom.
3. Confirm. You are signed out on every phone straight away.

The app will not delete the account while a charge is running, while a top-up is still being confirmed, or while there is money in your wallet. To get your balance back first, tap Profile → Refund wallet balance; our team refunds it by hand to the account you paid from. If your wallet is below zero from an earlier charge, add money to clear it first.

2. Ask us to delete it, without the app

Email support@zappoevcharging.com with the subject "Delete my Zappo account", or call +91 93440 34414. Tell us the mobile number you sign in with. To protect your account, we confirm the request with that number before deleting anything. We do it within 7 business days and tell you when it is done.

3. What is deleted

• Your name, email address and billing address.
• Your vehicles, and the link between your account and any charging card.
• The daily counts of sign-in codes kept for your number.
• Your sign-ins on every phone. The account cannot be used again, and a new sign-up with the same number starts a new account that is not linked to the old one.

4. What is kept, and for how long

• Bills and payments: your past charging sessions, invoices, wallet top-ups and refunds, with the mobile number they belong to. Tax and accounting law requires us to keep billing records, so we keep them for as long as that law requires and no longer.
• Security records: detailed sign-in records (including IP addresses) are deleted after 90 days, as our Privacy Policy says.

5. Station owners (Zappo Partner app)

Station owner accounts are set up by Zappo under an onboarding agreement and are not deleted from the app. To close one, contact us at the email or phone number above.

6. Questions

Write to our Grievance Officer, Vignesh, at support@zappoevcharging.com or call +91 93440 34414.